Marcel Capra, Chief Operations Officer of EQPlus Independent contracting is moving out of the informal sector of the labour market. It is no longer a last-minute fix or a speculative hire. The model is maturing into a disciplined way for organisations to access capability on demand. That only works if leaders apply structure around it […]
Why Hiring with Purpose starts with Defining the Problem Article by: Frik van der Westhuizen, CEO of EQPlus To truly hire with purpose, businesses must move beyond default reactions. Yet for many businesses, it still is. Someone leaves, a new deal lands, or delivery falls behind, and the immediate reflex is to post a job. […]
Marcel Capra, Chief Commercial Officer of EQPlus In today’s business environment, customer experience (CX) has become the defining factor for success. Companies can ill afford to ignore the importance of service management. If anything, it must become a strategic driver of customer satisfaction and loyalty. This requires business and technology leaders to rethink their […]
The rapid evolution of technology is reshaping industries and changing how businesses deliver customer service. The secret to success in this environment is not about only adopting the latest and greatest technology. It also entails delivering the human touch in a way that still gives that personal experience. At EQPlus we pride ourselves on doing […]
