Marcel Capra, Chief Commercial Officer of EQPlus In today’s business environment, customer experience (CX) has become the defining factor for success. Companies can ill afford to ignore the importance of service management. If anything, it must become a strategic driver of customer satisfaction and loyalty. This requires business and technology leaders to rethink their […]
In the rapidly evolving world of software development, Java has consistently proven its resilience and adaptability. Its well-known ‘write once, run anywhere’ approach has seen it dominate the programming language landscape for more than two decades. Even today, Java has demonstrated its usefulness in a range of applications from data science and embedded systems to […]
The IT sector is at the forefront of innovation and digital transformation, and South Africa is no exception to this global trend. The country is witnessing a rapid evolution in IT resourcing management practices, as organisations adapt to the demands of the digital age. In this press release, I explore the latest trends in IT […]
South Africa’s tech industry is thriving thanks to technology advancements and the adoption of digital solutions by businesses. This has led to an increased demand for skilled professionals in software development, data analytics, and cybersecurity, as companies recognize the importance of keeping up with the fast-paced nature of the industry. Technological advancements have also impacted […]
Any organisation looking to capitalise on the Fourth Industrial Revolution (4IR) must be able to rapidly upskill and reskill while acquiring resources virtually on demand. In an ideal world, this means tapping into the existing employee base. Practically, this is not always possible resulting in decision-makers turning to the outsourcing of certain roles. Adding to […]
Even though advanced technologies like cloud computing, artificial intelligence (AI), machine learning (ML), and real-time data analytics can make organisations more productive, people are still an integral part of the process. Business and technology leaders must therefore remain cognisant of the human element and never simply get technology for its own sake. By doing so, […]
The rapid evolution of technology is reshaping industries and changing how businesses deliver customer service. The secret to success in this environment is not about only adopting the latest and greatest technology. It also entails delivering the human touch in a way that still gives that personal experience. At EQPlus we pride ourselves on doing […]
With revenue in the IT consulting and implementation segment projected to top $65 billion by the end of this year, it has become an increasingly important component of the technology environment. Organisations are looking to unlock the value of their digital investments with consultants providing an important enabling mechanism in this regard. Locally, consultants must turn the […]
As the name suggests, resource management entails making the best use of a company’s available resources to achieve organisational goals. Without this in place, businesses will struggle to remain competitive in a rapidly evolving marketplace that relies increasingly on digital innovation. When it comes to IT resource management, putting in place skilled talent to manage this environment […]
