Consumer Protection Act and the Protection of Personal Information Act

We value your Personal Information and intend to give you as much control as possible over the information we collect. We are also committed to protecting your Personal Information and your right to privacy. The purpose of the below is to inform you on what Personal Information we collect, how we obtain and use this Personal information, as well as comply to protect your personal data.

Storing of Personal Information

Personal information that you provide to us will be stored electronically on our servers or those of our service providers, with reasonable organisation and technical safeguards in place to protect this personal information.

  • we are required or permitted by law or a contract with you to keep it
  • we reasonably need it for lawful purposes related to our functions and activities;
  • we reasonably need it for evidentiary purposes.
  • you agree to us keeping it for a specified further period.

Sharing of Your Personal Information

We will not intentionally disclose, for commercial gain or otherwise, your Personal Information other than as set out in this Privacy Notice or without your permission. EQPlus may share your Personal Information under the following circumstances:

to our agents, advisers, service providers and suppliers which have agreed to be bound by this Privacy Notice or on terms which offer the same level of protection as this Privacy Notice;

Cross Border Sharing Of Your Personal Information

Information that we collect from you may be collected in, or transferred to, a destination outside of South Africa. Such destination may not have comparable data protection legislation,and such collected information may also be processed by staff operating outside South Africa who work for us or by one of our contractors.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal information outside

Your Rights

Please note that, you have rights under data protection laws in relation to your personal information. You have the right to:

Request access to your personal information (commonly known as a “data subject’ access request”). This enables you to receive a copy of the personal information that EQPlus has about you. We may refuse your request for access or disclosure of your personal information if any of the grounds permitted in law applies.

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